Consumers are leery about hiring roofers. The same issues seem to dominate their complaints.
- Do they have a current business license?
- Do they provide an official lien waiver WHEN THEY FINISH THE JOB?
If your roofing contractor doesn’t pay their supplier, the supplier could put a lien on your home until the debt is paid! Make absolutely sure your contractor signs a lien release form clearing you of any liability. - Do they provide you with a letter from the roofing material manufacturer stating that they are certified to be installing their product on your home? Some roof manufacturers require that the contractor go through training and be certified to install their product. If your contractor hasn’t done this, chances are that your warranty will be worthless.
- Are they insured with both Worker’s Compensation for their employees, as well as Liability Insurance for your home?
This is critical. If they are not insured, then YOU take the risk if someone gets hurt or something gets damaged. You are entitled to have a copy of these certificates. - Do they take the time to inspect your attic and educate you on the necessity of proper attic ventilation?
The manufacturer will void the shingle warranty if the attic isn’t property ventilated. - Do they provide you with the most extensive warranty available on labor and material?
Do they provide you with a 5-year reference list with at least 1,000 customers?
Any good roofer that has been in business for at least 5 years can give you the names and addresses of at least 1,000 customers.
